An all-in-one customer service suite for you Joomla! website.
With this effective and efficient solution you will be able to implement, manage and create a flexible customer support solution, efficient for both customers and support staff.
The ticketing system in the component can be the simpliest but easily extensible to the most complex workflows by setting status workflows, access based on valid contracts, unlimited custom fields, e-mail notifications, custom ticket views managed by support agents, ticket merging and many more available for you to create YOUR customer service in your Joomla! website without any external service.
Create and manage downloads with possibility to have groups, time-based access and licenses. Add new versions and allow users to download all versions or only the last one. Customers can also subscribe products to be notified of new versions.
Create a self-support area for your customers by creating knowledge base articles with helpful content and try to reduce the number of support requests dramatically. If a ticket can be common easily convert it to a knowledge base article or set to popular articles automatically appear in the FAQ.
You can use the helpdesk to manage your clients information such as files like contracts, set contracts to access the helpdesk, set users and download licenses. All the customer information available to your support agents in one single tool.
E-mail notifications & fetching:
Every time a ticket or a message is created the component sends e-mail notifications to the assigned user or the customer, however, further notifications can be sent to site administrator, client managers, workgroups administrator, other support agents or other users that must be acknowledge.
Create tickets and messages directly from e-mail accounts with the possibility to create user accounts automatically. For larger support installations you may set e-mail's to be sent by cron.
And much, much more...