A wise man once said:
“If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.”
(Jeff Bezos - Founder of Amazon)
Let’s get something straight here...
You do more damage to your business with crappy customer support than you do with a crappy product. Don’t get it? Fat Sumo will explain:
Crappy products or services can easily be improved (or at least replaced), but building a rapport and maintaining that relationship with your customers can be extremely difficult and time-consuming... to say nothing of overcoming a reputation for poor customer service.
If you’re like most businesses, you probably have just one “catch-all” inbox for support requests. Now, if you’re doing really well (or really badly) and start to get more emails than you can answer in a day, YOU ARE SCREWED. The inbox becomes unmanageable and customers start to feel ignored.
Help Scout... well, helps you out with this, and it couldn’t be easier...
2-Step Setup (+1):
Once you’re set up, you can see where Help Scout excels:
This means you won’t have to BCC someone to get them to help out on a ticket, leave post-it notes on their desks, or shout across the office asking what the status is on a help ticket.
Now, the standard plan for normal people goes for $75/month ($450/year)...
But Big Fat Sumo always takes care of our Sumo-lings and DEMANDED a Sumo-only deal and got you SIX MONTHS of Standard for only $69!
That’s for unlimited emails, unlimited mailboxes, and FREE phone, chat, and email support! And a happy customer is well worth 10x this price.
Get this deal TODAY and make this Sumo happy by making your CUSTOMERS happy who will make YOU happy!
The “Help Support My Eating Habits” Chief Sumo
P.S. From Gary Vaynerchuk: ”We're a very heavy email company and tools like Help Scout enable us to execute the kind of one-on-one service we're looking for. It's the kind of product that is taking our business to a different level."
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