AppSumo's purpose is to help you create your own profitable business. When you're happy, we're happy.
In essence our success depends on yours. We take daily stock of customer happiness using polls, surveys, and even one-on-one conversations. Today's overall rating is 3.5, which is 1% better than our average. Not bad!
It takes an amazing community to make a project like this meaningful, and we hope you continue to demand the highest quality from us. Below you can see what customers are saying about AppSumo, both good and bad.
What Customers Are Saying Tweet
I requested a refund for a product because it had glitches. I asked to be refunded in credits.
Customer service took 5 days to reply, not 24 hours. They did not take the time to read my email, because they processed a refund to my bank balance, not in credits.
I contacted Jesse, the Appsumo rep who had finally replied to me, asking why this had happened. That was last week. No reply, surprise surprise.
Appsumo should remove the '24 hour reply' claim if it is not true.
It was not clear to me at the time of purchase that there would be "Redeem by" dates for my purchases. Super bummed that i missed out on my opportunity to use them. Is there any way to fix this?
Easy to find stuff, lots of bargains. Love it!
You guys always come through with the incredible deal. Thank you!
I love the products you expose me to! I had a few questions about your lifetime Banner offer, so I contacted the company and they were AWESOME to work with. Definitely went above and beyond. I like that if a company comes to my attention thru AppSumo, you've already vetted them and there is a level of trust that saves me time and stress. Thanks!
Great Product Great Support Highly Recommended
I can't find any info on returning this (earn 1000 monthly) product even though there is a 60 day money back guarantee on it.
Just fill out this form and I'll take care of it :)
With some less than happy moments in my life the last 6 months, it's been great to get back to looking at things I enjoy and maybe finally getting to get back to them.
I was looking for the WiseStamp deal, but unfortunately it was no longer there. Please re-initiate
We don't have plans to work with them again in the near future, but I'll pass this feedback along to the heavier sumos :)
Cant redeem code!!!
Shoot me an email at <firstname.lastname@example.org> if you haven't already, and I'll help you with the redemption process :)
Appears to be down again
My purchases are not appearing still after 1 week
Shoot me a message a <email@example.com> with details on this issue.
Are you not seeing your past purchases in your Appsumo.com account, or are you having problems redeeming a recent code you bought?
Let me know :)
Life Noah... Life
They have the best deals on the web
I tried to redeem my coupon by the deadline and was not able to - I need help and would like to redeem my google analytics course today.
Try contacting the partner directly. We don't control the codes on our ends, but many of our partners will be willing to work with you on your expired deals.
Reach out to the Google Analytics course owner at <firstname.lastname@example.org> with any details he needs about your appsumo purchase :)
It wasn't made clear to me that the product I purchased (WireframeApp) was a beta. It's buggy and not working well.
If you don't like it and need a refund, just fill out this form and I'll take care of it for you :)
can't find how to get a refund
Just fill out this form and I'll take care of you :)
You are always amazing, tbh. :)
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