AppSumo's purpose is to help you create your own profitable business. When you're happy, we're happy.
In essence our success depends on yours. We take daily stock of customer happiness using polls, surveys, and even one-on-one conversations. Today's overall rating is 3.6, which is 3% better than our average. Not bad!
It takes an amazing community to make a project like this meaningful, and we hope you continue to demand the highest quality from us. Below you can see what customers are saying about AppSumo, both good and bad.
What Customers Are Saying Tweet
What is the thing about eating? did my purchase go through? did it want my email again so it could send me newsletters? it got my paypal email already. The eating thing is confusing and annoying.
The strongest features of the eClincher deal were not included and the discount did not make it worth to sign up with. Super disappointed, I seriously almost hit to buy button :(
Bye, bye Hootsuite. HELLO, eClincher!!! Thank you! I am a very happy Sumoling today!
Great tool & concepts
I am reedeming my products.
i nead 25% discount gift card deal.
We've chatted about this, it's randomized!
I can't see how to delete my account.
Send us an email at <support AT appsumo DOT com> and we'll help you out.
I made a payment for Tesla Themes and it went on smoothly 9 minutes before expiry
I tried to buy the Tesla Themes deal and instead of going through the checkout, it comes up to a page that says AppSumo is busy eating right now. We should be back shortly.
I just gave it a try and it worked for me. Maybe it was a temporary hiccup. Try it again in a private browser :)
The Tesla Themes deal is awesome. Installing one version promptly on a site of mine. My love affair with AppSumo continues... <3
Tesla Themes are a great deal.
Site is not user friendly
Stop eating lunch!
Were you unable to complete a purchase? If you need help after seeing that error message, email us at <support AT appsumo DOT com> and we'll take care of you!
I brought your Telsa themes and none worked I tried all wordpress ones on 2 servers I emailed you guys and you refused to help
We got your ticket. We don't refuse to help anyone. We try to respond to all support tickets within 24 hours. We've responded to yours in under that. Try to be a little patient with us, we won't let your ticket go without attention.
If you still need help now that we've responded to your ticket, feel free to email us back :)
Bought Tesla Themes
PromoRepublic let me know that today my accounts "free trial was over" even after I used my Lifetime Access to PromoRepublic (Small Team) promo code that I bought. Now I have to waste my time trying to get my subscription back as well as wait for someone over there to fix this. Wow. Just wow.
I am trying to see where I can ask for a refund for the $1000 course. It didn't seem worth it to me. I can't find a way to get a refund.
Submit a request through http://www.appsumo.com/faq/#how_to_get_a_refund and we'll take care of it for you :)
I want this
Sorry if you couldn't get what you wanted :(
But you'll probably want to get what deals come next ;)
The timer on the deal page of your website showed I still had about 1 minute and 45 seconds left to buy, yet when I went to checkout (there's no way I took longer than a minute), it said the deal expired.
When the deals have timers, they are live until the timer runs out or when it sells out, so it is possible for a deal to expire with time still left on the clock :(
But come back to check out what new deals we'll roll out with next :)
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