AppSumo's purpose is to help you create your own profitable business. When you're happy, we're happy.
In essence our success depends on yours. We take daily stock of customer happiness using polls, surveys, and even one-on-one conversations. Today's overall rating is 3.3, which is 5% worse than our average. We're working on it!
It takes an amazing community to make a project like this meaningful, and we hope you continue to demand the highest quality from us. Below you can see what customers are saying about AppSumo, both good and bad.
What Customers Are Saying Tweet
can't use them in grown up business relations
always have fun ideas!
Bought a book, can't download it.
Hola! Need any help? Let me know, I'm at <support AT appsumo DOT com>
Just what I needed :)
Not possible to sign in with twitter
I purchased Camtasia Studio 8 license here after advertising led me to believe a reduced price upgrade would be available to the now released Camtasia 9. However, Techsmith has no preferred upgrade option for having purchased Camtasia Studio 8 just 3 months prior to the release of the upgraded product. The price is the same for any Camtasia Studio 8 upgrade. I believe the AppSumo presentation of this license was misleading.
Hola! TechSmith is actually sending out a special email to users who bought that Appsumo deal with instructions on how they can get that extra 50% off of the upgraded price :) That email should go out Oct 25th, but if you don't see it, reach out to them
Yep, I got the e-mail just a day after posting this. The additional discount on upgrade is OK.
Missed the deadline on one of the 3 courses
There was an error with the code oh noes! please help sumo sumos!
I'm here to rescue you! Shoot me an email at <support AT appsumo DOT com> and we'll figure out what's wrong :)
This is the best thing ever. I downloaded the SEO checklist and the things I see there would take me years to learn by myself
I am happy to have gotten the Instagram deal, but not at all happy to see that now it's becoming yet another social network. Do we really need another social network? Where is the option to turn my public profile off?? I don't want people seeing what I buy, it's none of their goddamn business. Further, I don't want yet another profile on me out there for the world to see. It's bad enough that we have zero privacy already, and this isn't helping.
I thought this was a site to buy cool stuff. now all of a sudden it's "buy cool stuff and by the way, everyone gets to see what you bought???"
Give us an option to hide our profiles or turn off publicness of them and I won't delete myself off the site, as much as I like your deals. I'm not comfortable with the forced publicness of this new arrangement that I never agreed to, and before you say that you have to make a membership to even see any of the Sumolings' profiles, save it. I don't care. I don't appreciate being sold on one thing (being part of a cool curated marketplace), then having that thing turn into something else entirely-- another tiresome social network. Enough already. We already have Facebook, Twitter, Snapchat, and Instagram. Enough.
Hola! Shoot me a message at <support AT appsumo DOT com> and we'll figure out a way for you to contact the partner and hide that data :)
I can't get hold of anyone and believe me I've tried, will anyone respond this? I doubt it.
Who are you trying to reach out to? I answer the support emails every day at <support AT appsumo DOT com> . Shoot me a message and I'll be glad to help :)
Where are all my past products? I've bought several lifetime licenses and none of them are listed in my account except what I bought this year. I would like to see my full history because there are some I haven't used for a while but would like to use again but can't remember the name of the site.
Hola! If you don't see your past purchases, you are likely logged in under a different email than the one you used to make those purchases. Shoot me an email at <support AT appsumo DOT com> and I'll get a little info from you to help locate those :)
I really wanted the JustReachOut deal, but hadn't checked my home email until it was too late. Apparently, the deal expired last night. Is there any way to get in on this deal for those of us who just missed it?
Ah! I'm so sorry. Once a deal is over, our contract with the partner expires and we can no longer sell any copies on behalf of the partner :(
This deal for just reach out should be valid for another 50 minutes, but your page says it has expired.
How can I buy this deal?
Hey Jeff! I'm really sorry, but once a deal expires or we run out of codes, our contract with the partner ends and we can no longer sell any more copies of the deal :(
Again a great deal today! THX very much guys!
because I bought this Google Analytics Course for my full time job. But I will have troubles getting my money back.
Hola! Since we are a US company, we don't have a European VAT tax ID.
Shoot me a message and I'll let you know how you can get a more detailed invoice if you need one. I'm at <support AT appsumo DOT com>
I bought the Appsumo offer "Lifetime Access to Basic iSpionage"
And I threw this message when trying to create my account
"You don 't have access to this resource.
My payment was successful and I have a Appsumo code.
What should I do?
Hola! Shoot me a message at <support AT appsumo DOT com> and I'll help figure out what's wrong :)
why does it say awaiting payment? It looks like I have two orders for ispionage..
Hola! Sometimes if a payment doesn't go through, or is otherwise held up by your bank, it can get stuck in "awaiting payment" mode.
You haven't been charged... but if you'd like to double check, reach out to me at <support AT appsumo DOT com> and I'll gather a little info from you so I can double-check your payment and make sure that only one charge went through :)
my fault. i waited to long to purchase isponage deal. lessoned learned.
hope it comes around again.
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