AppSumo's purpose is to help you create your own profitable business. When you're happy, we're happy.
In essence our success depends on yours. We take daily stock of customer happiness using polls, surveys, and even one-on-one conversations. Today's overall rating is 3.2, which is 9% worse than our average. We're working on it!
It takes an amazing community to make a project like this meaningful, and we hope you continue to demand the highest quality from us. Below you can see what customers are saying about AppSumo, both good and bad.
What Customers Are Saying Tweet
Pleased that support got back to me and reminded me I had an account I forgot I had. So now all of my purchase history is in one account. Yay!
I would like to know how many more months I will be paying for the how to make a 1000 / month business course
The Grammarly product is great. Very useful for improving the quality of my writing. So when you offered a great deal on an upgrade to premium, I said YES!
But their system doesn't work for upgrading from a free account to a premium account using a voucher within the same email address.
I've got at least 2 hours of time invested in just trying to get the voucher to work - 5 or so support tickets and multiple times clearing cache, etc and still no upgrade. And their 24-hour support (as shown on their site) is a misrepresentation of the truth. There was no support after 6pm on Friday and up to 12pm today. Support only came after filing a different request.
This isn't an AppSumo issue - it's a Grammarly issue.
Not really sure what's going on. I gave my email in the initial popup box that said 15 free apps or something to that effect. And the email I got was a sales pitch for appsumo. No mention of 15 apps. Read the about...still not really sure what you do.
Didn't realize the offer had a limited number of people that could accept it. It looks like it was picked up largely by people who already use the service & were familiar with it--which seems like a mediocre marketing result for Trello as it may not have gotten that many new clients for them.
The six months Free on Trello is a valuable offer.
I cannot resign, there is no option for that
I appreciate the discount for Grammarly.
Really liked the Trello Gold offer
Looks like a great service, just signed up
They are just so giving. They are givers, not taker's. We can always use more people like this. Don't you agree?
I can't find the option to delete my account. I've been looking for it for about 10 minutes. I think for modern-day websites it's important not to hide that option. Thanks!
Positive and personal tone
I can't login!
Grammarly is really cool
I would have liked the email to explain that the MS Office plugin works with Windows, only. Kind of deflates the value to have to copy and paste every document into a browser.
I got laid 20 minutes ago.
You have good 'apps', but I lack in where the pricing is on your website,
So I am not really when that popup will be shown, I havent been able to see it yet.. though I have also the Scroll Box, and that works.
As seen on