Take a look at our FAQ page for some common solutions.
Table of contents
- Redemption problems
- How to get a refund
- Refund policy
- Partnerships with AppSumo
- How to reach us
“How do I redeem my deal?"
After you buy a deal, you’ll receive an email with the subject [AppSumo] Confirmation that will contain your codes and redemption instructions. You can also access your deals by clicking on Account on the top right of the home page. From there, scroll down and click on the image of your deal. Follow the specific redemption instructions we give you and you’ll be on your way.
“But I didn’t get an email and there’s no product in my account" or "I'm Missing Products from my Account!"
99.9% of the time this happens because you’re not logged into AppSumo with the correct e-mail address. Trying logging out and back in using different e-mails. If you still cannot find the correct e-mails, please fill out the “Missing Products Form" below.
Missing Products Form
“My redemption code doesn’t work.”
Oopsies! First, make sure you’re logged into AppSumo.com with the correct e-mail address (the e-mail you used to purchase the deal). If you’re logged in and the redemption link still doesn’t work, please fill out the “Redemption Problem Form” below.
Redemption Problem Form
“The link you’ve given me to redeem is no longer working.”
Yikes! We’re so sorry about that. Please complete the Redemption Problem Form above.
“How long should I wait for a response?”
Our awesome Sumos will respond to your ticket within 2 business days (a lot of times it’s much sooner). If by some weird reason it takes longer than that, then please e-mail our Customer Happiness Sumo, Arielle, at email@example.com.
“How do you get these great deals?”
We work hand-in-hand with our partners to create offerings that can make a big impact in your life. Sometimes it means we discount a product and sometimes it means we add a little value on top. What it should mean all the time is that every customer becomes happier and more successful because of AppSumo and our great partners.
"How do I get a refund??"
Just complete the "Refund Request Form" below. Again, wait 2 business days (Monday-Friday) after your email before sending in another request. Each time you send in a request, you reset yourself to the end of the support queue and response time is further delayed. Unless of course, you change your mind. :)
Refund Request Form
“What's your refund policy?”
100% money back guarantee for 60 days after purchase, no matter what the reason. BUT we really appreciate you giving us a thorough reason - this gives us a better idea of what to improve.
“What if I want to partner with you AppSumo?”
Awesome! We’re always looking for cool new deals :). Visit our business page and submit an application. If we find you and your product a good fit, then we’ll reach out and get this sumo-relationship on its way! Due to submission volume, we only respond to partners we feel are an awesome fit for AppSumo customers.
Didn't find an answer?
Visit our Contact Us page to get in touch with us :) we’d love to talk!