Take a look at our FAQ page for some common solutions.
Table of contents
- Redemption problems
- How to get a refund
- Refund policy
- Partnerships with AppSumo
- How to reach us
“How do I redeem my deal?"
After you buy a deal, you’ll receive an email with your codes and redemption instructions. You can also access your deals by clicking on “Account” on the top right of the home page. From there, scroll down and click on the image of your deal. Follow the specific redemption instructions we give you and you’ll be on your way.
“But I didn’t get an email and there’s no product in my account.”
This usually happens because you have more than one account. Try looking at your other emails and searching for the AppSumo confirmation email. If you’re COMPLETELY sure the email/product is just missing, then shoot our Customer Happiness Sumo Daniel an email and he’ll get it sorted out for you.
“My redemption code doesn’t work.”
Sorry about that! Just a heads up, you HAVE to be logged into your correct account in order to use the redemption code. But if you’re logged in, and the redemption link still doesn’t work, then shoot a kind email to email@example.com. Daniel will take good care of you :).
“The link you’ve given me to redeem is no longer working.”
Yikes! We’re so sorry about that. Please contact us and we’ll direct you to our awesome partner who’ll help you. We’ll also fix the link for future purposes :).
“How long should I wait for a response?”
Our awesome sumos will respond to your ticket within 24 hours (a lot of times it’s much sooner). If by some weird reason it takes longer than that, then try calling our sumo-hotline or tweeting us at @appsumo.
“How do you get these great deals?”
We work hand-in-hand with our partners to create offerings that can make a big impact in your life. Sometimes it means we discount a product and sometimes it means we add a little value on top. What it should mean all the time is that every customer becomes happier and more successful because of AppSumo and our great partners.
"How do I get a refund??"
Just send us an email. Again, wait 24 hours after your email before sending in another request. Unless of course, you change your mind. :)
“What's your refund policy?”
100% money back guarantee for 60 days after purchase, no matter what the reason. BUT we really appreciate you giving us a thorough reason - this gives us a better idea of what to improve.
“What if I want to partner with you AppSumo?”
Awesome! We’re always looking for cool new deals :). Visit our business page and submit an application. If we find you and your product a good fit, then we’ll reach out and get this sumo-relationship on its way!
Didn't find an answer?
Visit our Contact Us page to get in touch with us :) we’d love to talk!