Do you like helping people? Read on.
Your work doesn't challenge you enough? Okay, keep reading.
Do you like playing on the interwebs and fighting problems? This may be the job for you.
AppSumo is a 100% free newsletter to help entrepreneurs kick ass.
We need help and if you made it all the way this far you may be the future to join us.
Our Sumo-lings need help and we need a person to help us with customer support.
So what will you be doing all day:
- Help our Sumo-lings out with any requests or tech support issues via e-mail
- Provide an outstanding customer service experience so awesome that the
Sumo-lings have to brag about your awesomeness on appsumo.com/happy
- Respond to & document customer feedback
- Update FAQ to make life easier for everyone
Location: Austin, TX
Here's the experiences our ideal candidate will have:
- Experience using help desk ticketing program (we use Desk.com)
- Ability to prioritize customer requests
- Super friendly and happy personality that can be conveyed through e-mail. Being rude to a customer is never acceptable
- Goal is to resolve the customer's requests with 1 e-mail response so being able to anticipate the next questions is awesome
- Very Reliable
- HTML experience
- Understands the importance of following directions and double-checking themselves
- Treats their work like it's their own company
- Passionate about helping people and leaving a positive impression, always
- You get free tacos (seriously) and lunches every day!
- Access to tons of great tools and knowledge
- Work with moderately smart geniuses
- There's a Taco Cafe Speakeasy at our office. Enough said.
- You can be virtual but we'd prefer someone who can work locally with us in Austin, Texas